Within 20 minutes of a massive “miscommunication” leading the families of 12 remaining coal miners to believe their loved ones had been found alive, Ben Hatfield, president of the International Coal Group, learned that all but 1 were actually dead.
He then waited 3 hours to correct the “miscommunication.”
Why? He says the families had already been on enough of an emotional rollercoaster.
So he let them spend 3 hours with the false certitude that their prayers had been answered, their brothers and husbands and sons had been found alive.
He couldn’t just come in 20 minutes later and say “hold up, we need to clarify, we’ve gotten to the miners, but we DO NOT know how many are alive yet.”
And then, to top it off, he called this the worst day of his life.
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